Course Details

The Definitive Guide to Manufacturing and Service Operations (available through FT Press) is an authoritative guide to best practices for manufacturing and service operations. This video provides an overview of concepts addressed in the book: Planning, organizing, controlling, directing, motivating and coordinating functions used to produce goods or services as well as long-term strategic decisions, mid-term tactical decisions, and short-term operational decisions.

CEU Credit: 1

Brian Fugate

Chair of the Department of Supply Chain Management Oren Harris Chair in Transportation Associate Professor at the Sam M. Walton College of Business at the University of Arkansas


Brian Fugate is an Associate Editor for the Journal of Operations Management and the Journal of Business Logistics, serves on the editorial board of the Journal of Supply Chain Management, and has received four Best Reviewer Awards. Prior to his Ph.D., Brian worked in worldwide logistics, supplier development, and industrial engineering in the airline, consumer packaged goods, and automotive industries. Subsequently, he has performed supply chain consulting and education services in sales and operations planning, logistics, lean management, demand forecasting, and sustainability.


  • Professor Fugate has been published in the Journal of Operations Management, Supply Chain Management Review, Journal of Business Logistics, The International Journal of Logistics Management, Journal of Supply Chain Management, International Journal of Production Economics, International Journal of Physical Distribution & Logistics Management, Journal of Relationship Marketing
  • Planning
  • Organizing
  • Controlling
  • Directing
  • Motivating
  • Coordinating functions used to produce goods or services as well as long-term strategic decisions, mid-term tactical decisions, and short-term operational decisions.
rocket-idle