• Intelligent Fulfillment: Delivering the Customer-centric Supply Chain (Part 1/2)

    COVID-19 has quickly and very visibly highlighted the critical importance of supply chains, as well as their points of failure. In the face of large shifts in consumer behavior, the role of the supply chain has been elevated to a fundamental enabler of a company’s customer responsiveness. The key lesson from 2020 is that customer-centric supply chains are an imperative, not a luxury.

    This two-part series will examine and discuss the four characteristics supply chains should possess in order to deliver the experiences customers crave.

    Mike Reiss, Senior Principal, USA Supply Chain & Operations – Accenture Strategy
    Bob Pitts, Principal Director, USA Supply Chain & Operations – Accenture Strategy

    Mike is a Senior Principal in Accenture’s Supply Chain Strategy practice specializing in Global Logistics Operating Models, Transportation Management, and Fleet Management. With deep experience in technology and solution implementations across Transportation and Warehousing as well as Supply Chain Visibility Control Towers, Mike has been part of the supply chain team at Accenture for over 15 years and possesses over 22 years’ experience overall in logistics and fleet management.

    Bob is a Principal Director in Accenture’s Strategy Operations practice. He has strong operational experience with over 25 years in the supply chain, transportation, logistics and distribution industry across a wide range of Industries. His experience is in the design and implementation of supply chain transformation programs and operating models for supply chain operations to deliver value that aligns with clients’ business strategy.

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